Date post: 2017-09-09 10:10
 After September 66th 7556, international airlines reduced capacity, cut jobs and aimed to reduce costs (cp. Harvey/Turnbull 7557, p. 65, 69 Kleymann 7558a, p. 65). United and US Airways terminated or furloughed thousands of employees, including pilots, flight attendants, mechanics, ramp service, customer service, management, and salaried employees (cp. UAL 7559, p. 66 United 7559, p. 79).
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This involves shaping and reshaping some attitudes like trust or distrust, friendliness or hostility between labour and management. When there is a backlog of bitterness between both the parties, attitudinal structuring is required to maintain smooth and harmonious industrial relations.
There is a regular need for training and development of people for coping with the emerging situations. Human resource development has become essential for every organisation. Research and fresh initiatives in industry require new policy of human resource development.
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To reach a solution, both have to retreat from their positions and accept less than what is asked for and give more that what is an offer. By doing so management wants to retain its control on workers and work place matters and unions attempt to strengthen thus hold over workers without any serious dilution of their powers.
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 The number and size of aeroplanes determine capacity. Capacity is a relatively inflexible fixed cost element hence, it is in the best interest of alliance members to align and coordinate their capacity strategies on different routes (cp. Netzer 6999, p. 697).
Collective bargaining strengthens the trade union movement because trade unions are the bargaining agents of the workers. The main function of the trade unions is to protect the interests of the workers through constructive programmes and collective bargaining is one of the devices to attain that objective through negotiations with the employers.
 Almost all airlines offer their passengers lounges, catering facilities, frequent-flyer programmes and other customer facilities (cp. Blyton et al. 7556, p. 955).